常见问题

Notes on withdrawal and exchange rates

We use U.S. dollars as the trading and settlement currency. If customers use RMB to deposit and withdraw precious metal investment funds, the deposit will be processed according to the exchange rate provided by the third-party payment platform, while the withdrawal will refer to the market exchange rate provided by the company. For details, please refer to the following notes on withdrawal and exchange rates. Exchange rates and prices are fair and open, and the company will never charge any fees.

Source of exchange rate

Exchange between RMB and U.S. dollar: Refer to the market exchange rate announced by the company.

Exchange between Hong Kong dollars and US dollars: Refer to the exchange rates announced by Hang Seng Bank in Hong Kong, Bank of China or Overseas Chinese Wing Hang Bank.

Exchange rate update cycle

It depends on changes in market exchange rates.