常见问题
Introduction to pending orders
Introduction to pending orders
today's exchange rate
Notes on withdrawal and exchange rates
We use U.S. dollars as the trading and settlement currency. If customers use RMB to deposit and withdraw precious metal investment funds, the deposit will be processed according to the exchange rate provided by the third-party payment platform, while the withdrawal will refer to the market exchange rate provided by the company. For details, please refer to the following notes on withdrawal and exchange rates. Exchange rates and prices are fair and open, and the company will never charge any fees.
Source of exchange rate
Exchange between RMB and U.S. dollar: Refer to the market exchange rate announced by the company.
Exchange between Hong Kong dollars and US dollars: Refer to the exchange rates announced by Hang Seng Bank in Hong Kong, Bank of China or Overseas Chinese Wing Hang Bank.
Exchange rate update cycle
It depends on changes in market exchange rates.
How is the deposit collected when locking?
When a customer performs a locked trade, the system only charges the margin with the largest number of lots on one side
How to use the value when forcibly closing positions?
Forced closing is executed during trading hours and is executed at the market price at the time of forced closing; forced closing is executed during cross-market hours and is executed at the settlement price of the day.
What is the difference between Junan International digital wallet and Junan wallet?
The digital wallet is a spot wallet developed by Junan International based on cryptocurrency, providing cryptocurrency deposit and withdrawal services for Junan International users. Each Junan International user has a unique cryptocurrency wallet address. Anyone may transfer tokens to the address at any time, and the tokens received at the address belong to the corresponding Junan International digital user.
What is Junan International digital wallet?
The digital wallet is a spot wallet developed by Junan International based on cryptocurrency, providing crypto deposit and withdrawal services for Junan International users. Each Junan International user has a unique cryptocurrency wallet address. Anyone can transfer tokens to the address at any time, and tokens received belong to the corresponding Junan International digital user.